Please submit a ticket via:http://www.hourlyrevshare.net/ support/Please note that there is a 24 hour turnaround target for these issues. Currently we are not meeting this target, so Connie’s focus for the immediate future is to catch up and resolve as many of these issues as possible, so that we can meet the 24 hour turnaround target. Some updates require input from both myself and either Connie or Moni, so please be patient and allow us to process this in the earliest timeframe possible. Please note that we will not payout to a pay processor account that not is the same as the funding account. If this is a requirement, there will be stringent verification checks to be completed before any changes are made.
RETURNED WITHDRAWALS Repeating this for the benefit of those members who missed the last newsletter where this was explained. Please ensure your referrals understand this process.
Every day we receive Skype PMs, support tickets and emails regarding “lost” withdrawals. I’d like to take a few minutes to clear up some of the confusion surrounding withdrawal requests that are rejected by the Pay Processors for several reasons.
When a withdrawal is refunded, i.e. returned / rejected, it is usually due to one of three reasons:1. Cashout Processor Account ID or username is incorrect in your profile.
Please make sure to enter the correct details when setting up your Cashout Processor accounts. Please also guide your new referrals at sign up time, to enter the correct details in their registration form.
2. Payment processor is slow or downSometimes there is data loss between our server and that of a pay processor.
3. Automation failureWhen the script on the Pay Processor end fails or glitches.
4. Withdrawal Limit Exceeded for 24 hour periodEffective immediately, each member may request 1 Rebates withdrawal and 1 Commission withdrawal per payment processor per day. Requests exceeding this limit will be rejected by the system.
In each of these scenarios, the script will refund payout requests by itself, without any human intervention.If you are one of those members who have had a withdrawal refunded, please understand, it is the system which is designed with extra security, to prevent loss due to funds being paid out to unauthorized parties or simply vanishing into thin air. We are sorry for any inconvenience caused, but it is surely better to have funds returned than for them to simply disappear without a trace.Every payout batch returns a few isolated refunded withdrawals. Analie vets and manually returns each individual refunded payout to the Rebates account for the Pay Processor concerned. This is a manual adjustment of the figure in the Rebates wallet, adding the returned net funds back, regardless whether the funds were originally withdrawn from commissions or rebates. A returned commission will be returned 100% to the Rebates wallet, and a refunded rebates withdrawal will be returned 70%, as the 30% repurchasing is already in the repurchasing wallet. This process does NOT generate a system transaction record, but you will see an increase in the amount of funds in the Rebates wallet.
***CLARIFICATION - The purpose of limiting the frequency of withdrawals is not for stability reasons. I am not machine, I am human…. I cannot spend every waking hour processing payouts. There is a critical need to focus on the development of the company to manage our rapid growth, and by carefully managing the payout process, I will be able to redirect my focus where it is needed most, and that is on infrastructure and external revenue. By co-ordinating payouts more efficiently, I can redistribute the workload and free up time to deal with stuff that only I can action. Please note: The limitation applies only to FREQUENCY of withdrawals, not the AMOUNT that can be withdrawn. There are no restrictions on how much you can withdraw at any time, other than your own cash balances.
Analie Steinway
RETURNED WITHDRAWALS Repeating this for the benefit of those members who missed the last newsletter where this was explained. Please ensure your referrals understand this process.
Every day we receive Skype PMs, support tickets and emails regarding “lost” withdrawals. I’d like to take a few minutes to clear up some of the confusion surrounding withdrawal requests that are rejected by the Pay Processors for several reasons.
When a withdrawal is refunded, i.e. returned / rejected, it is usually due to one of three reasons:1. Cashout Processor Account ID or username is incorrect in your profile.
Please make sure to enter the correct details when setting up your Cashout Processor accounts. Please also guide your new referrals at sign up time, to enter the correct details in their registration form.
2. Payment processor is slow or downSometimes there is data loss between our server and that of a pay processor.
3. Automation failureWhen the script on the Pay Processor end fails or glitches.
4. Withdrawal Limit Exceeded for 24 hour periodEffective immediately, each member may request 1 Rebates withdrawal and 1 Commission withdrawal per payment processor per day. Requests exceeding this limit will be rejected by the system.
In each of these scenarios, the script will refund payout requests by itself, without any human intervention.If you are one of those members who have had a withdrawal refunded, please understand, it is the system which is designed with extra security, to prevent loss due to funds being paid out to unauthorized parties or simply vanishing into thin air. We are sorry for any inconvenience caused, but it is surely better to have funds returned than for them to simply disappear without a trace.Every payout batch returns a few isolated refunded withdrawals. Analie vets and manually returns each individual refunded payout to the Rebates account for the Pay Processor concerned. This is a manual adjustment of the figure in the Rebates wallet, adding the returned net funds back, regardless whether the funds were originally withdrawn from commissions or rebates. A returned commission will be returned 100% to the Rebates wallet, and a refunded rebates withdrawal will be returned 70%, as the 30% repurchasing is already in the repurchasing wallet. This process does NOT generate a system transaction record, but you will see an increase in the amount of funds in the Rebates wallet.
***CLARIFICATION - The purpose of limiting the frequency of withdrawals is not for stability reasons. I am not machine, I am human…. I cannot spend every waking hour processing payouts. There is a critical need to focus on the development of the company to manage our rapid growth, and by carefully managing the payout process, I will be able to redirect my focus where it is needed most, and that is on infrastructure and external revenue. By co-ordinating payouts more efficiently, I can redistribute the workload and free up time to deal with stuff that only I can action. Please note: The limitation applies only to FREQUENCY of withdrawals, not the AMOUNT that can be withdrawn. There are no restrictions on how much you can withdraw at any time, other than your own cash balances.
Analie Steinway
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